1 user : We all know that Best First Impression Impression is, so make it as good as possible. Very often, we make some conclusions about individuals or organizations with at some point after a few interactions within them. Get your employees to be professional in dealing with customers and also polite. Provide them with adequate training and support in this area. This will not only strengthen their confidence, but also helps you make business more efficient. 2 informed of products or services : I have seen many times that the front-desk staff have insufficient knowledge about the products and services and when a customer asks, either one is the wrong information to receive or no information related to IT. Keep your employees knowledgeable of your products or services, especially those who are interacting with customers such as sales people and customer service personnel very important if you want to deliver good customer service. 3 consistently by the process and strategies : Make sure that employees, in constant interaction with external customers to the procedures and policies of your organization such as reimbursement policy, guarantee and warranty policies, etc. In the absence to do so will result in unnecessary confusion, chaos and other problems of customer dissatisfaction. Enter the right people with set of tools and train them how to use these tools. They have little time to provide the requested information to the customer, so make sure all the right tools and proper training. 4 immediate resolution of complaints : It is very important that you provide the solution to the customer complaints as soon as possible. A leading cause of poor timing for solving the problems of clients in significant damage to the reputation and image, the serious difficulties for your business. In addition, document the problems and their solutions for future reference, so that these problems when they arise in the future, immediately and resolve not to invent the wheel. 5 Under feedback and it is in action : The best way to improve customer service and maintain a contact with customers asking for feedback about your company, products and services. So you can not only know where you are missing but also gets new insights about the expectations of customers. Many organizations follow this method in order to remain competitive and improve their processes and products. 6 Keep it Simple : Simplicity is the way to go in today’s economy. You can see this approach in every business today. Take your iPod for example, it has become popular mainly for its ease of use. People love simple and good design products. Do your procedures and processes, just so that customers do not go through the complex transactions to a customer service staff or order a product or to contact you through a product. Use the KISS principle: Keep It Short and Simple. Or, in a funny way: Keep it simple, stupid. :) At the end I would like to conclude that it is not easy to achieve the above strategies without the use of technology in today’s economy. Invest in the technologies with clear objectives as far as you can and you will benefit much more than your investment (ROI High Return on Investment). Providing a great customer service is just the first step and you have growing business you need to have loyal customers, and you can find out 7 ways to increase your customer loyalty. Follow the steps above and you will be at the forefront of customer service at Happy and satisfied customers.