Copyright (c) 2008 Drew Stevens PhD

Peter Drucker once said that the purpose of every American economy one thing – is to create customers. Research by the American Management Association show that your customer will tell an average of 3 HAPPY people about their experiences with you. Research shows that of 25 dissatisfied customers complain, a customer, 24 are dissatisfied but do not complain, and 6 of 24 non complainers have serious problems with the organization. Even more important for the sales professionals, customer service involved in 40 percent of every client interaction.

I remember the greatest words I ever heard said in the search for my computer for a three-hour conversation repair, always tired, the representative: “You are a customer, and I will fix this for you to come no matter what. ” If you Grand Slam Customer Service, your business costs are lower and provide greater your success.

Solutions Great Service requires large

After some research I found that practice is the key to Grand Slam Customer Service there. Just like an athlete practices for an event or the musician practices for a concert, the service provider must practice. Here are my seven-step protocol is to increase your performance.

practice? Customer Service

-positive first impression – be really interested in helping others. Passion and empathy separates the athletes from the spectators.

Rapport – 98% of every interaction involves trust and respect. Make sure you build, relationships with each customer.

-estimation of the Issue – Asking provocative questions is the only way to the heart and soul for every problem.

communication – The best communicators listen first and second degree. Athletes know when to ask and to tell when.

Time Management – Customer service representatives are trained to respond quickly to questions, but you can do this too high?

-Interest – Gaining interest requires an understanding of the multi-generational and cultural issues to assist in building rapport and genuinely interested in others, a famous Dale Carnegie and biblical train.

-closing on a positive note – Always close your calls on the positive side tries to tackle all outstanding issues and problems.

-Evaluation – Customer service requires conviction and passion to other aid. When you are done with your calls to ensure that you have to evaluate, to mention make these issues of call.

No clients are the same

You have to adapt this process to fit your business and strategy. Ensure success through the close analysis of your customers and your employees on staff with compelling customer needs. Document your successes and discuss them with your team, so that your game plans adjust as new needs arise.