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Posts Tagged ‘Meaning’

What is customer service? Have you ever stopped to really think about this question? We have literally thousands of people and hundreds of organizations trained in customer service. No matter who the person is or what is the organization, the answer to this question is always generic. They will say: “Customer service is about customer what they want” or perhaps “It’s about customer satisfaction” Some times they will say that it is too happy to make “customers.” may While at first glance, these answers seem correct, nothing could be further from the truth. Say for example, that you ran a restaurant. When a customer to enter your restaurant and ask for some office supplies you would be able to the customer what they want? Would you like to be able to a customer who was looking for some gems, if you satisfy worked in a hardware store? No, it would be impossible. The best thing you can do would be to politely tell the customer where they can go and Judaism. Apparently customer service is not about customers what they want, or even customer satisfaction.
The same applies to the way we provide true customer service. If we ask: What the most important thing is to ask for good customer service, almost every question we answer: smile. While this well in some cases it is not in all cases. Imagine if a distressed mother came to you and tell you that they lost their 2-year-old child in your business. Imagine how they would react if you were to smile at her? Or imagine if a customer told you that he / they are at climbing the stairs or escalator to your business and how their painful injuries you smiled back, told them slipped.
The truth is that customer service is not about practical issues, it’s about principles. The feasibility may change, but the principles remain the same. Employees are not to smile all the time thought to satisfy the customer everything they want, or for all their needs. Employees are to promote the organization and its values. If you teach to increase the impact of your customer service staff to represent your organization and its unique characteristics.
If we Customer Service Training modules we teach first focus on what what the organization values, it is and what she wants to see customers. Once we’ve done this, we are moving to us how to serve in the light of these values. This is a very easy way of getting the staff to change the way they used to, it brings better results and is much more fun to teach. can
Here’s something you do to help your employees, are committed to effective customer service. Take a black / white board and is a very simple house. Ask the staff to take a piece of chalk or whiteboard markers and turn on those basic house in your organization turn / company. You can add pictures or words, the basic drawing. Some will add words such as: quality, professionalism, friendliness, service, money, speed, simplicity, or while other things such as customers and employees to draw.
Now people ask this simple question: What In view of this picture, what makes a good Customer Service Representative? The participants will now find it easy to see what customer service is really in your organization. You can say, for example, in view of our company, we should, as a friendly smile. Or perhaps they will emphasize the professionalism and organization to declare that it is professional to stand upright and to dress appropriately.
instead of teaching staff to teach the practical principles and practical will follow naturally.

We have a free, 2 hour course that can download and execute and help you with your employees, visit them in improving their customer service, Just www. Griffin. ie.